Frequently asked questions
About us & Registration
What is Altayr Kids?
Altayr Kids is a privately owned Childcare and Development center established to meet the needs of young children and working parents. We provide childcare facility for children ages 18 months until 9 years old with fun enrichment activities to prepare them for school and for life.
What is Altayr Kids learning methodology?
We apply a balanced learning approach which is Play, Academic and Montessori to prepare children for school and for life. We have workbooks, play based learning activities and & montessori learning aids to guide your children. All of our activities and interactions with your child will be in English and anchored on Islamic values and will be creative and fun. For more info, please visit our Learning Core section.
Where are you located?
We are located at Presint 11, Putrajaya. You can Waze Altayrkids Childcare and it will take you there.
Do you have another center besides Putrajaya?
We only have one center at the moment and aspire to have more in the future. Pray for us & stay tuned!
How do I make an appointment / visit your center?
You may email us at email@example.com, call or WhatsApp us at 012-3773042 (Ms. Farah) for an appointment.
How do I register my child?
You can click here to Register your child. We shall contact you for further arrangement.
I am interested to enroll my child. What is the enrollment fee?
The enrolment fee will be RM150 for new registration. We will reserve your child’s spot hence the amount is non refundable should you have changed your mind.
What should I do if I want to terminate my registration, and do I get back the initial payment that I had made?
You only need to give us 1-month prior notice before terminating your registration. There will be no refund, as the enrollment fee is non-refundable.
Service & Programs
What is your operational hours?
We’re open from 7.30 am to 7.30 pm, Monday to Friday. We do cater for emergency care during weekends and public holidays subject to appointment and availability. An overtime charge of RM10.00 per half an hour will be charged if you send your child before 7.00 am and late pickups after 7.30pm. All overtime charges is payable to the teacher on duty by cash on the same day.
Do you have CCTV at your center?
Yes, we do have CCTV installed at strategic points in our centre, and the recording is kept for 2 weeks.
My child is Special. Can I still send them?
We do accept children with mild to moderate level of ASD. We may need to assess your child first before accepting them. This is to ensure our Caregiver fully understand their needs and they have no problem adapting to the environment too.
My child is unwell. Can I still send them?
An unwell / sick child should not be sent to the center to avoid the spread of infection. This is for the benefit of everybody. We hope parents do understand.
Can I stay with my child for the first few days?
We are sorry. Parents are not allowed to stay. Our teachers and caregivers are trained to care and calm your child if need be and they will update parents from time to time.
Do you accept unvaccinated children?
We only accept vaccinated children to avoid the risk of infectious diseases to other children.
Discounts and Trial Classes
I am interested but not sure if my child can adapt to the environment. Is there a free trial?
Yes. We offer a free trial class to see if your child fits the environment. :) You can Whatsapp us at 0163711179 to schedule a free trial session.
When is the Trial session?
Our Center Manager will advise when is the best time for Free Trial.
When is your Open Day?
We will advise on the date on our website as well as on our Facebook & Instagram pages. Should you are interested to walk in, our doors are open during weekdays from 1 pm to 3 pm for enquiries. Do give us a ring before you drop by.
Do you have discounts for siblings?
Yes. We provide RM50 off for 2nd and subsequent sibling who signed up for Junior Playgroup & Playschool programs only. It is not applicable for Transit program.
Do you have any other discounts?
The management will communicate any offers in our website, Facebook or Instagram. Don’t miss it~
Is there a discount if I bring my own food, toileteries or I decided to pick up my child early everyday?
We are sorry but there will be no discount. The monthly fees are for childcare services inclusive food and other amenities.
Do I still need to pay or get a reduction fee if I decided not to send my child to the center due to personal reason?
Monthly fees must be paid for regardless of whether the child attends. No refunds will be given for sessions missed due to absence, holidays or sickness. Consideration is only given for serious illnesses with Doctor’s report.
May I know the rates and fees?
Of course. You can email us at firstname.lastname@example.org or Whatsapp us at 012-3773042 to request for our fee structure.
What are the payment terms?
All payment must be made within the 1st week of the month in advance into our bank account. We will not accept cash. We will provide our bank account details & how to pay to parents separately. :)
Late payment consequences
The Management reserves the right not to accept your child if we did not received payments up to 2 months. :(
What is the overtime charges for late pickup?
We have to charge RM10 per half an hour for late pickups from 7.30pm onwards payable to the teacher of duty by cash on the same day.